FAQ
DO YOU OFFER EXCHANGES?
No, cocoglow skincare does not offer exchanges. However If, you've received the wrong item contact customer care ASAP. Please Be sure to order the correct Product before checking out on our site.
DO YOU OFFER REFUNDS?
No, cocoglow skincare does not offer refunds. All Sales are Final. Rest assure we double check each order before shipping. However, When placing an order, make sure you choose the correct product that's best for you.
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HOW LONG DOES ORDER PROCESSING TAKE?
Estimated Shipping Times
Within the UK: 1-2 Business Days
USA: 5-12 Business Days
Canada : 7-14 Business Days
Germany : 7 - 14 Business Days
Iraq : 10 - 21 Business Days
Nigeria :10-21 Business days
Kuwait : 7 - 14 Business Days
Qater : 7 - 14 Business Days
Saudi: 7- 14 Business Days
South Africa : 10 - 21 Business Days
Ghana : 10-21 Business Days
Europe : 5 - 14 Business Days
Australia,New Zealand and Oceania :5 -14 Business Days
CAN I MAKE CHANGES TO AN ORDER?
After order is placed we do not make changes, Order placed is final. If you notice an error made with your address contact us Immediately! If your order has already been processed, we won't be able to change it. Contact our customer care.
DOES COCOGLOW SKINCARE OFFER ECONOMY & EXPEDITED SHIPPING?
Yes, we do offer Economy & expedited shipping! Please choose the appropriate shipping method of choice during the checkout process.
WHAT PRODUCTS ARE BEST FOR MY SKIN OR GIVES BEST RESULTS?
Please read carefully products description before purchase. If you are unsure what products are best for you, contact our customer care prior to check out for recommendations.
Do you ship internationally?
Yes we ship worldwide 🌐 Please refer to our store policy & shipping times for more information. If you are unsure contact customer support please.
What products can I use for my skin type or daily skin maintenance?
Please see a range of our glow oils, caramel skincare & hot chocolate collection. Also read product description prior to purchase as we have a wide range of products to choose from. Contact customer care if unsure of this.